Refunds and cancelling

Cancelling

You can cancel any time from Usage → Manage subscription.

• Cancelling stops the next renewal. Nothing more is charged.
• Your plan keeps working until the end of the month you paid for.
• You can resume before then from the same place.

Refunds

AIOAIA does not offer refunds or a money-back guarantee, for plans or top-ups. That is why we show the price, tax and what you are buying before every payment, and, if you have an account, email you every time a payment is tried.

If you believe you were charged by mistake, or the law in your country gives you a right to a refund, message us with the payment date and amount and we will look into it.

What happens to your data

30 days after your paid month ends, we delete your chats, memory and context. If you come back before then, everything is still there. You can download your memory before you go from your Usage page. Billing records are kept, as the law requires. See Privacy and memory.